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USEFUL INFORMATION

Delivery information

Where does Millie and Jones deliver?

We provide delivery to all Mainland UK (United Kingdom) addresses. We are sorry, but we cannot deliver to the 'offshore domestic regions': Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.

Order confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item(s) is available and can be despatched. In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When item(s) are available to be despatched, we process the charges and prepare to despatch your order.

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods and will be delivered to your front door. Once we process your payment, we despatch your item(s) within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item(s) have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Returns policy

Thank you for shopping at Millie and Jones. If you are not entirely satisfied with your purchase, we are here to help.

Right to Cancel

You may cancel your order at anytime before you receive your item. Please email returns@millieandjones.co.uk as soon as possible so that we can process your cancellation.

You have the right to cancel within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you acquires, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel by email to returns@millieandjones.co.uk before the cancellation period has expired.

Once the 14-day cancellation period has expired, we may still accept returns, although additional charges will be applicable; please email returns@millieandjones.co.uk for assistance. These regulations do not restrict the statutory right to cancel and do not apply during the 14 days cancellation period.

Due to hygiene reasons, we cannot accept returns for mattresses if they have been removed from the original packaging (unless faulty).

Effects of Cancellation

If you cancel during the 14 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make deductions from the reimbursement for the loss in value of any goods supplied. Ie. if the items are removed from the box or mattresses unwrapped.

We will make the reimbursement without undue delay, and not later than – 
(a) 14 days after the day we receive back from you any goods supplied in its original condition, or 
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

To Return a Product To Us

Please make sure that the product was received by you in the last 14 days.
Kindly email returns@millieandjones.co.uk and include the following information so that we can process a return:

  • Your name
  • Order reference number
  • Your address
  • Email address
  • Contact number
  • Date of purchase
  • Date the goods were received by you
  • If you originally ordered multiple items, please specify which item you would like to return
  • All items must be in its original packaging

When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.

Sending A Return Back To Us

Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also make sure that any courier shipment is fully insured to the value of the shipment (retail price).


Damaged Or Faulty Items Received By You

All of our beds include a warranty that covers you for any manufacturing faults for the warranty period as stated on the product page. If you received a damaged or faulty product, please notify us immediately for assistance.


Sale items

Sale items can be refunded.


Contact us

If you have any questions about our Returns and Refunds Policy, please contact us.

Bed Buying Guide

In a world where we are bombarded with choices, we understand that choosing a bed for your child can be very overwhelming. Bed height, safety features and durability are just some of the things you have to consider. Millie & Jones are here to help! Here are our tips for buying that perfect bed so you can shop with confidence.

We understand that choosing a bed for your child can be very overwhelming. Bed height, safety features and durability are just some of the things you have to consider. Millie & Jones are here to help! Here are our tips for buying that perfect bed so you can shop with confidence.

One size doesn't fit all

There is no golden rule for when your child should move from a cot into a full bed, but it's mostly between 18 months and three years old. The most important thing to consider is safety, especially for younger children who have a tendency to move around a lot. 

Safety is Key

If you're buying for a toddler it's essential to purchase a bed with safety rails on each side, even if the bed is fairly low to the ground. Toddlers are prone to wriggling around in the night, so this is a must. It's also important to consider mattress height - we recommend a maximum mattress depth of 16 centimetres with any bed that is high off the ground. This gives an added level of safety to help prevent your child rolling over the top of the safety rails.

Kids are often bumping into things, so it's a good idea to buy a bed that has rounded corners and flat drawer handles to prevent painful shin knocks when climbing into bed!

Lastly, opt for wide ladder steps, which will give your child added foot stability when climbing in and out of bed.

Durability

We all know that kids can be messy and grubby fingers manage to find their way on most surfaces throughout the house! We suggest choosing a bed that is easy to wipe clean and is made from a sturdy material, such as wood or metal, to withstand daily wear and tear.

Storage

Does your child have a lot of toys? Do you have much space to store bed sheets and towels? Storage is definitely one to consider when choosing a bed. If your child's room is on the smaller side, a storage bed is a perfect option. For teens, go for one with ample drawers and a pull out desk, perfect for homework time.  

Cost

A lot of our beds are adaptable and will grow with your kids. Choosing a bunk bed that can be split into single beds, is a great investment as it's perfect for when one sibling is ready to move into their own room. 

Mattress Buying Guide, Coil or Pocket Spring?

Coil Spring and Pocket Spring are two common types of mattresses for kids beds, but what are the differences and which one should you buy?

Coil Spring mattresses are connected together and constructed using a single piece of wire that is coiled into springs. The quality and durability of a coil spring mattress can be affected by factors such as the gauge or size of the wire used, the number of coils, and the number of turns in each coil.

Pocket Spring mattresses, on the other hand, use individual metal springs that are encased in their own fabric pockets. Each spring is able to move independently, which allows them to respond to pressure and weight more precisely and provide greater support to contour to the body more effectively and provide more personalised support. 

Pocket spring mattresses are more expensive because of the additional manufacturing costs and materials needed to produce the individual pockets for each spring.