Customer's Reviews

Based on 53 reviews
79%
(42)
17%
(9)
0%
(0)
0%
(0)
4%
(2)
great service!

Despite a few teething troubles where our original order became unavailable from the supplier we are very happy, the communication and customer service was excellent. Things do not always go to plan but it's how a company deals with this that matters and Millie and Jones were great sourcing us an alternative product at a reduced price! Very happy. The quality of the bed is superb, although the assembly of a solid quality product takes a few hours, if you are not that confident with these tasks then pay for the assembly service.

Great Product!

"it is a very well made product and our daughter loves it"

Great space saver and excellent customer service

A great space saver bed and a customer service team who respond quickly and even on the weekends

Lovely bed

Very happy with the bed. Lovely and solid and will last my 3yo years, I expect!

My son love it

My son loves the bed, and I find it very useful to have additional storage space, plus the desk to do the homework. The quality of the bad is okay, so is the price. Overall, I am happy with my purchase.

Hi Kate,

Great to hear your son loves his new bed and there are some great features for storage and homework.

We hope he enjoys it for many years to come.

Many thanks,
Millie & Jones

Lovely bed

My six year old loves her new “bunk bed”, which gives her much more useable space in her bedroom. The furniture is good quality and looks attractive, too.

Excellent build quality and my daughter loves it. There was a mistake with a part sent for Futon chair but friendly apologetic staff on the phone and the correct part was with me the next day.

Hi Ben,

Thank you for our kind word, great to hear that your daughter loves her new bed. Apologies again for the incorrect part, however we are pleased it was sorted so promptly.

Many thanks,
Millie & Jones

Exactly as described.

Delivery of this bed was prompt (even after I declined the initial offered date), and it went together very easily with the clear instructions.

Bed seemed very squeaky at first, but that seems to have cleared up with a few days use.

Great gaming bed for my son!

It took a little while to build however once it was up, I couldn't get my son out of his room. The sofa under the bed is perfect for playing xbox and great for when friends come round.

We are very pleased with the bed itself, the desk space is excellent and my daughter loves it. However it was difficult to build and in the process we damaged the desk which was very frustrating due to a misunderstanding on the instructions. The finishing touches to conceal holes in the mattress base also wouldn’t fit which is a shame.

Hi Joanne,

Thank you so much for your feedback. Firstly we are thrilled that you are pleased with the bed and we hope you daughter will love it for many years to come.

We are sorry that you had a frustrating time with the instructions, we will pass this feedback onto the manufacturers. As for the holes in the mattress base, we have emailed you separately to sort this issue.

Many thanks,
Millie & Jones

Chair….

Thought we were getting the desk chair in the deal too. Suggest taking it out the picture.

Hi Michael, thank you for leaving a review. We are sorry that you were disappointed that the desk chair was not included in the price of the bed, we will take this into consideration with our pictures.

We hope that regardless of this you are enjoying the new bed.

My dother is very happy, thank you so much 😊

Is very nice bed, comfortable and good quality 👌

Barca Bunk Bed with Storage Drawers, Wardrobe & Shelves

Don’t loose your patience building it!

Great bed and delighted with the finished product but …. we had a very capable guy to help us out when it arrived and it took a day to build. But when it’s done… 👍👍

Hi Peter,

Thank you for your honest review. The higher higher sleeper is a great bed with many different features including the wardrobe, desk and shelves so does take a little longer to assemble.

We are thrilled you are pleased with the end result!

Many thanks,
Millie & Jones

Good quality sturdy bed. Looks much better in real life. Would purchase again. However would like matching furniture

Hi Andrea,

Thank you so much for your great review, we are glad you are loving the bed and we along with our other customers would love to see a few pictures in real life if you have any.

Thanks again for shopping with Millie & Jones

Personal service. Great bed

It’s so rare to get personal service. Angus responded to calls and emails, advising and even
Sorting out someone to assemble the bed the next day
The poppy bed is well made with a trundle that’s perfect for our daughters little room.

10/10 service thank you!

Hi Rachael,

Thank you so much for your kind words. we love helping our customers find the right bed for their family. We are glad your daughter loves her new bed and i'm sure she will do for many years to come.

Many thanks,
Millie & Jones

Excellent Service! Went above & beyond!

I had email conversations with Angus and he was great! So information and ever so helpful. At first I decided against it and Angus was still willing to go that extra mile for me. I had to ship it to another country and Angus suggested other companies that might do similar beds in that country. I I absolutely loved this bed and due to Angus’s great service I decided to buy it. No regrets! My son loves his bed and loves to play in his room. Thank you.

Hi Rukshana,

Thank you so much for your kind words. It is so great to hear that your son is loving his new bed and that we were able to find the perfect bed regardless of your location.

Many thanks,
Millie & Jones

All good

All good.

Hi Gerrard,

Many thanks for your kind review and thank you for shopping with Millie & Jones.

The wood is so soft and screws would not even tight properly.

Great quality bed

This bed works perfectly in our daughters small bedroom - the separate futon and desk gives much greater flexibility to make the most of the available space. The bed is good quality, very solid, with a nice finish and was very easy to assemble. Great customer service from Millie & Jones who took the trouble to call to make sure we were happy with the bed.

Hi James,

Thank you so much for your kind words. We are delighted to hear that your daughter is loving her new bed and that the setup works well for the family in her smaller bedroom. We hope she will continue to love her bed for many years to come.

Many thanks,
Millie & Jones

Higher High Sleeper Bed with Desk, Wardrobe & Shelves

Beautiful sturdy bed with great storage.
Difficult to assemble - would be helpful if panels were numbered or something- heavy, ideally two people to assemble.

Thank you so much for your review of the Higher High Sleeper Bed. It is great to hear you are enjoying the new bed and all of that great storage.

Thank you for your feedback on the assembly of the bed, we will pass this along to our team.

Many thanks,
Millie & Jones

Gorgeous bed!!

My daughter absolutely loves this bed and it’s really well made and feels very sturdy. She’s the envy of all her friends being able to slide out of bed in the morning! Customer service was excellent too - very happy with the purchase. Would highly recommend.

Hi Rebecca,

So glad to hear your daughter loves her new bed and that she gets to slide out of bed every morning, how cool!

Many thanks,
Millie & Jones

Kids bed

Hi, I purchased a Millie and Jones bunk bed for my kids, it's very stylish and a strong bed and my kids love it.

Hi Fariba,

Thanks so much for your lovely review of our Billie Bunk Bed with Trundle. We are so pleased your kids love it and we hope they enjoy it for many years to come.

Millie & Jones

More than just a bed!

Very straight forward to assemble. The dept in the drawers is amazing! Good to store big toys. It has space underneath the bed for storage or ‘a den’ as we’ve made it and then the obvious... the slide! My son loves it! Not to mention the company it’s self. Super helpful and assisting with all the delays I had to accepting the delivery. 10/10

Hi Sunita,

Thank you so much for your kind words and your excellent photos and videos, the bed looks great in it's new room. The 'den' underneath looks incredible as well great job!

Millie & Jones