Returns & Refunds
Thank you for shopping at Millie and Jones. If you are not entirely satisfied with your purchase, we are here to help.
Right to Cancel
You may cancel your order at anytime before you receive your item. Please email firstname.lastname@example.org as soon as possible so that we can process your cancellation.
You have the right to cancel within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you acquires, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel by email to email@example.com before the cancellation period has expired.
Once the 14-day cancellation period has expired, we may still accept returns, although additional charges will be applicable; please email firstname.lastname@example.org for assistance. These regulations do not restrict the statutory right to cancel and do not apply during the 14 days cancellation period.
Due to hygiene reasons, we cannot accept returns for mattresses if they have been removed from the original packaging (unless faulty).
Effects of Cancellation
If you cancel during the 14 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make deductions from the reimbursement for the loss in value of any goods supplied. Ie. if the items are removed from the box or mattresses unwrapped.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied in its original condition, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
To Return a Product To Us
Please make sure that the product was received by you in the last 14 days.
Kindly email email@example.com and include the following information so that we can process a return:
- Your name
- Order reference number
- Your address
- Email address
- Contact number
- Date of purchase
- Date the goods were received by you
- If you originally ordered multiple items, please specify which item you would like to return
- All items must be in its original packaging
When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.
Sending A Return Back To Us
Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also make sure that any courier shipment is fully insured to the value of the shipment (retail price).
Damaged Or Faulty Items Received By You
All of our beds include a warranty that covers you for any manufacturing faults for the warranty period as stated on the product page. If you received a damaged or faulty product, please notify us immediately for assistance.
Sale items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us.
"it is a very well made product and our daughter loves it"
I bought this bed for my niece as she has a small room and this really maximises the space now that she has regular homework to do.
She loves the “bunkbed” aspect which makes bedtimes easy.
Clever storage spaces for books and toys.
One very happy customer in the form of a rambunctious 8 year old.
Very happy with the bed. Lovely and solid and will last my 3yo years, I expect!
My son loves the bed, and I find it very useful to have additional storage space, plus the desk to do the homework. The quality of the bad is okay, so is the price. Overall, I am happy with my purchase.
My six year old loves her new “bunk bed”, which gives her much more useable space in her bedroom. The furniture is good quality and looks attractive, too.
Excellent build quality and my daughter loves it. There was a mistake with a part sent for Futon chair but friendly apologetic staff on the phone and the correct part was with me the next day.
Delivery of this bed was prompt (even after I declined the initial offered date), and it went together very easily with the clear instructions.
Bed seemed very squeaky at first, but that seems to have cleared up with a few days use.
It took a little while to build however once it was up, I couldn't get my son out of his room. The sofa under the bed is perfect for playing xbox and great for when friends come round.
We are very pleased with the bed itself, the desk space is excellent and my daughter loves it. However it was difficult to build and in the process we damaged the desk which was very frustrating due to a misunderstanding on the instructions. The finishing touches to conceal holes in the mattress base also wouldn’t fit which is a shame.
Is very nice bed, comfortable and good quality 👌
Barca Bunk Bed with Storage Drawers, Wardrobe & Shelves
Great bed and delighted with the finished product but …. we had a very capable guy to help us out when it arrived and it took a day to build. But when it’s done… 👍👍
Good quality sturdy bed. Looks much better in real life. Would purchase again. However would like matching furniture
It’s so rare to get personal service. Angus responded to calls and emails, advising and even
Sorting out someone to assemble the bed the next day
The poppy bed is well made with a trundle that’s perfect for our daughters little room.
10/10 service thank you!
I had email conversations with Angus and he was great! So information and ever so helpful. At first I decided against it and Angus was still willing to go that extra mile for me. I had to ship it to another country and Angus suggested other companies that might do similar beds in that country. I I absolutely loved this bed and due to Angus’s great service I decided to buy it. No regrets! My son loves his bed and loves to play in his room. Thank you.