Last updated: September 2026

Peace of mind with every purchase

At Millie & Jones, we work with established furniture and mattress manufacturers who stand behind their products. On many of our ranges, we also add our own extended cover on top of the manufacturer's guarantee, giving you longer cover than the manufacturer's guarantee alone.

This guarantee is in addition to your statutory rights under the Consumer Rights Act 2015 and does not affect them. Your legal rights in respect of faulty, misdescribed or unsatisfactory goods always apply, regardless of the guarantee.

1 year

minimum guarantee on all products

5 years

on many of our children's beds

Up to 12 years

on selected ranges, such as our Sterling beds

The guarantee period for each product is shown on its product page.

Two types of cover

To be clear about who stands behind your product and for how long, our guarantees come in two forms:

Manufacturer's guarantee

Most products carry a guarantee provided by the manufacturer, on their terms. This is the baseline cover that comes with the product.

Millie & Jones extended guarantee

On selected ranges, we provide additional cover on top of the manufacturer's guarantee, which we honour directly. For example, on many of our children's beds the manufacturer provides a 2-year guarantee and Millie & Jones extends this to a total of 5 years. The additional years are backed by us.

The total guarantee period that applies to each product is shown on its product page. Where a product benefits from our extended cover, the longer period shown is the one that applies to you.

Guarantee overview

  • All products include at least a 1-year guarantee.
  • Selected brands and ranges include longer guarantees, including 5 years on many of our children's beds and up to 12 years on selected ranges, through a combination of manufacturer cover and, where applicable, our own extended cover.
  • The applicable guarantee period is shown on the product page.
  • Guarantees apply to manufacturing faults, subject to the relevant terms and conditions.

Please note: removing product labels or serial numbers may affect eligibility for a guarantee claim.

What's covered, and what isn't

Typically covered

Subject to assessment, manufacturing-related issues such as:

  • ✓Beds and furniture: faults with materials or components, and problems with fittings or joints supplied with the product
  • ✓Mattresses: manufacturing-related faults affecting the structure or materials

Not usually covered

  • ✕Accidental damage, stains, or misuse
  • ✕Wear and tear from everyday use
  • ✕Assembly that does not follow the supplied instructions
  • ✕Products that have been altered or modified
  • ✕Items sold as clearance, ex-display, or with pre-declared faults

If a fault is confirmed, the remedy may be a repair, a replacement part, or a replacement product, in line with the applicable guarantee. Your statutory rights in respect of genuinely faulty goods are unaffected by these exclusions.

Guarantee period

  • The guarantee starts from the delivery date.
  • The end date depends on the total guarantee length stated for the product.
  • Please report any issue as soon as reasonably possible after noticing it.

Please note: disposing of a product before a claim has been assessed may affect the outcome of the claim.

How to make a guarantee claim

If you believe your product has a manufacturing fault, please contact us with:

  • Photos or videos showing the issue
  • Your order number and delivery details
  • A brief description of the issue and how the product has been used

For mattress claims, additional information such as usage and bed-base/support details may be requested.

Whether the cover is the manufacturer's or our own extended guarantee, we'll guide you through the process, and where the manufacturer is involved, we'll liaise with them on your behalf.

If a claim isn't covered

If an issue falls outside the guarantee, we'll still do our best to help where we can, including offering replacement parts or alternative solutions where available.

Guarantee details

Guarantor: the manufacturer, for the manufacturer's guarantee; and HCH Commerce Limited (trading as Millie & Jones), Bury Farm, Bovingdon, Hemel Hempstead, HP3 0LU, for our extended cover.

Where it applies: products bought from millieandjones.co.uk and delivered to an address in the United Kingdom.

Your statutory rights: you have legal rights under the Consumer Rights Act 2015 if goods are faulty or not as described, and this guarantee does not affect them.

Millie & Jones is a trading name of HCH Commerce Limited. This guarantee was last updated in September 2026.