Peace of Mind with Every Purchase

At Millie & Jones, we work with established furniture and mattress manufacturers who provide a manufacturer-backed guarantee on their products. This helps give added reassurance when shopping with us.

All products sold by Millie & Jones include a Manufacturer Guarantee, which applies in accordance with the specific terms set by the manufacturer.

Manufacturer Guarantee Overview

  • All products include at least a 1-year manufacturer guarantee

  • Selected brands and ranges include extended guarantees of up to 5-10 years

  • The applicable guarantee period is clearly shown on the product page

Guarantees apply to manufacturing faults, subject to the manufacturer’s terms and conditions.

📌 Please note: Removing product labels or serial numbers may affect eligibility for a guarantee claim.

What the Manufacturer Guarantee Typically Covers

Subject to assessment by the manufacturer, this may include manufacturing-related issues such as:

Beds & Furniture

  • Issues with materials or components

  • Problems with fittings or joints supplied with the product

Mattresses

  • Manufacturing-related faults affecting structure or materials

If a fault is confirmed, the manufacturer may offer a repair, replacement part, or replacement product, in line with their guarantee policy.

What’s Not Covered

Manufacturer guarantees do not usually cover:

  • Accidental damage, stains, or misuse

  • Wear and tear from everyday use

  • Assembly that does not follow the supplied instructions

  • Products that have been altered or modified

  • Items sold as clearance, ex-display, or with pre-declared faults

Guarantee Period

  • The guarantee starts from the delivery date

  • The end date depends on the guarantee length stated for the product

  • Issues should be reported as soon as reasonably possible after being noticed

📌 Disposal of a product before a claim is assessed may affect the outcome of a claim.

How to Make a Guarantee Claim

If you believe your product has a manufacturing fault, please contact us with:

  • Photos or videos showing the issue

  • Your order number and delivery details

  • A brief description of the issue and how the product has been used

For mattress claims, the manufacturer may request additional information such as usage and support details.

📧 support@millieandjones.co.uk
📞 020 8264 0042

We’ll liaise with the manufacturer on your behalf and guide you through the process.

If a Claim Isn’t Covered

If an issue falls outside the manufacturer’s guarantee, we’ll still do our best to help where possible, including offering replacement parts or alternative solutions, where available.