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FAQ
When will I get confirmation of my order?
As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and also the payment for your purchase.
What happens after I receive my order confirmation?
We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order.
In the event that your item(s) are unavailable for immediate despatch, we refund your payment in full and reach out to you via email and telephone.
I placed my order but I did not receive a confirmation email. Why?
If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:
- Our emails might be going to your junk or spam folder
- There might have been a misspelling when you entered your email address during checkout
- Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through
To be on the safe side, we encourage our customers to provide an alternate email to sales@millieandjones.co.uk.
Why do you need my phone number?
Some of our couriers require a contact number to ensure a smooth delivery of your order. We won't give it to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.
Is it safe to buy online through your website?
Absolutely. This site uses SSL encryption technology so that you do not have to worry about credit card safety. Millie and Jones strives to provide our customers a safe and smooth customer experience.
Where do you deliver?
We deliver to all mainland United Kingdom addresses. We are sorry, but we cannot deliver to 'offshore domestic regions': Channel Islands, Isle of Wight, Isle of Man, Scilly Isles and Northern Ireland.
Do you deliver outside of the United Kingdom?
No sorry, currently we only deliver within mainland United Kingdom.
Can my order be delivered to a PO box?
Unfortunately not, we cannot deliver to PO Boxes.
Let customers speak for us
from 56 reviews"it is a very well made product and our daughter loves it"
I bought this bed for my niece as she has a small room and this really maximises the space now that she has regular homework to do.
She loves the “bunkbed” aspect which makes bedtimes easy.
Clever storage spaces for books and toys.
One very happy customer in the form of a rambunctious 8 year old.
Very happy with the bed. Lovely and solid and will last my 3yo years, I expect!
My son loves the bed, and I find it very useful to have additional storage space, plus the desk to do the homework. The quality of the bad is okay, so is the price. Overall, I am happy with my purchase.
My six year old loves her new “bunk bed”, which gives her much more useable space in her bedroom. The furniture is good quality and looks attractive, too.
Excellent build quality and my daughter loves it. There was a mistake with a part sent for Futon chair but friendly apologetic staff on the phone and the correct part was with me the next day.
Delivery of this bed was prompt (even after I declined the initial offered date), and it went together very easily with the clear instructions.
Bed seemed very squeaky at first, but that seems to have cleared up with a few days use.
It took a little while to build however once it was up, I couldn't get my son out of his room. The sofa under the bed is perfect for playing xbox and great for when friends come round.
We are very pleased with the bed itself, the desk space is excellent and my daughter loves it. However it was difficult to build and in the process we damaged the desk which was very frustrating due to a misunderstanding on the instructions. The finishing touches to conceal holes in the mattress base also wouldn’t fit which is a shame.
Is very nice bed, comfortable and good quality 👌
Barca Bunk Bed with Storage Drawers, Wardrobe & Shelves
Great bed and delighted with the finished product but …. we had a very capable guy to help us out when it arrived and it took a day to build. But when it’s done… 👍👍
Good quality sturdy bed. Looks much better in real life. Would purchase again. However would like matching furniture
It’s so rare to get personal service. Angus responded to calls and emails, advising and even
Sorting out someone to assemble the bed the next day
The poppy bed is well made with a trundle that’s perfect for our daughters little room.
10/10 service thank you!
I had email conversations with Angus and he was great! So information and ever so helpful. At first I decided against it and Angus was still willing to go that extra mile for me. I had to ship it to another country and Angus suggested other companies that might do similar beds in that country. I I absolutely loved this bed and due to Angus’s great service I decided to buy it. No regrets! My son loves his bed and loves to play in his room. Thank you.