Delivery Information

Delivery Areas

At Millie and Jones, we are committed to delivering your orders with care and efficiency to all Mainland UK addresses. Unfortunately, we are unable to deliver to offshore domestic regions, including the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands, and Northern Ireland. We apologise for any inconvenience and are always here to help you find the best possible solution.

Order Confirmation

When you place an order with us, you’ll receive a confirmation email right away. To ensure a smooth process, we pre-authorise your payment method but don’t charge you immediately. We then check with our warehouse or suppliers to confirm the availability of your item(s). If everything is ready for dispatch, we process the payment and prepare your order for shipping. In the rare case that an item isn’t available for immediate dispatch, we will promptly remove the pre-authorisation from your card and inform you via email. Rest assured, our team is dedicated to keeping you informed every step of the way.

Delivery Process

We take great care in choosing the fastest, safest, and most reliable delivery methods to bring your order directly to your front door. After processing your payment, we dispatch your items within the delivery timeframe specified at checkout, and you will receive a dispatch notification once your order leaves the warehouse. We carefully select the best courier and delivery method for each order, so you can relax knowing your delivery is in good hands. While we handle the logistics, we’re always here to support you and answer any questions you might have.