🚚 Millie & Jones Delivery Information

Fast, reliable and stress-free delivery — because we know how important it is when a new bed arrives.

We deliver to all mainland UK addresses, with flexible delivery options including next working day delivery on selected beds when ordered before 12pm.

📍 Where We Deliver

We deliver to all mainland UK addresses.

Unfortunately, we’re unable to deliver directly to:

  • Channel Islands

  • Isle of Wight

  • Isle of Man

  • Scilly Isles

  • Scottish Islands

  • Northern Ireland

Offshore or International Delivery?

No problem — we can deliver to any mainland UK freight forwarder or port.
You're welcome to arrange onward shipping, and we can provide exact box dimensions and weights on request.

🕒 Choosing Your Delivery Date

Many of our bestselling beds offer a Choose Your Delivery Date option on the product page or at checkout.

You’ll see a date picker if:

  • The item is in stock, and

  • It qualifies for next-day or scheduled delivery

If no date picker is shown:

Don’t worry — this simply means the item has a slightly longer lead time, displayed on the product page.
Once your order is ready, our team will contact you to arrange a delivery date.

📦 What Happens After You Order

  1. You’ll receive an instant order confirmation

  2. We check and confirm stock with our warehouse or supplier

  3. If in stock, we process payment and dispatch

  4. If there are any delays, we’ll notify you immediately

  5. Once dispatched, you’ll receive a tracking link and regular updates

📩 Delivery Notifications & Time Slots

We partner with trusted national couriers to keep your delivery smooth and predictable.

You’ll receive:

  • Dispatch confirmation via email

  • Real-time tracking updates

  • A 3-hour delivery window on the day

  • A 60-minute pre-arrival call where available

🧰 Assembly Options

Room of Choice Delivery & Assembly (Selected Brands)

For brands where we offer in-house Room of Choice & Assembly, your delivery will be handled by our specialist team.
They will:

  • Deliver to any room in your home

  • Assemble the bed

  • Remove all packaging

Taskrabbit Assembly (Most Other Beds)

For the majority of our products, we partner with Taskrabbit, the UK’s leading home-assembly platform.

How it works:

  1. Once your bed has arrived, click the link in your confirmation email

  2. Enter your postcode to view local Taskers

  3. Choose your preferred Tasker based on price, reviews, and availability

  4. Book directly from as little as £20/hour

Taskrabbit is IKEA’s official assembly partner and has thousands of trusted experts across the UK.

⚠️ Important: Assembly Responsibilities & Fees

1. You must be home at the agreed delivery/assembly time

If you are not available:

  • The assembly team cannot wait on site

  • A redelivery or reassembly fee will apply

  • Our in-house team may not be able to return for 2-3 weeks depending on your location

2. The room must be ready for assembly

This means:

  • The space is clear and accessible

  • Existing furniture is removed if required

  • Floors and pathways are free of clutter

If the team cannot complete the assembly due to lack of space or unsafe conditions:

  • The assembly will be cancelled

  • A reassembly fee will apply

  • The team will deliver the boxes to your hallway or ground floor only

3. For Taskrabbit bookings

Taskrabbit is a separate service, and:

  • Fees are set by the individual Tasker

  • Cancellation or “no access” charges are handled directly through Taskrabbit

  • Millie & Jones cannot refund or cover Taskrabbit costs

🔁 Rearranging Delivery

You can reschedule your delivery free of charge up until 12pm the working day before your delivery date.

After this cut-off:

  • A redelivery fee will apply

  • This also applies if the courier cannot access your property or you are not home

❗ Missed Deliveries & Access Issues

A redelivery fee will apply if:

  • You are not available at the agreed time

  • The property is inaccessible (e.g., gates locked, road closures, incorrect address)

  • Delivery cannot be completed due to access limitations you did not inform us about

If you would like the delivery left with a neighbour or in a safe place, please contact us beforehand so we can confirm whether this is possible.

🔍 Tracking Your Order

Need an update? We’re always here to help.

📧 support@millieandjones.co.uk
📞 020 8264 0042

❤️ Why Choose Millie & Jones?

  • Family-run business with real people behind every order

  • Carefully curated beds for kids, teens, guests, and families

  • Next-day delivery available on hundreds of products

  • Trusted by thousands of UK families

  • Rated Excellent on Trustpilot