Shipping policy

Delivery information

Reliable, trackable delivery for your new bed

We deliver to mainland UK addresses, with next working day delivery on selected beds when you order before 12pm. Here's where we deliver, how to choose your date, and what to expect on the day.

Mainland UK

delivery to your door

Next working day

on selected beds, order by 12pm

3-hour window

with tracking on the day

Free rescheduling

until 12pm the working day before

Where we deliver

We deliver to

  • ✓All mainland UK addresses
  • ✓Any mainland UK freight forwarder or port, for onward shipping

We can't deliver directly to

  • ✕Northern Ireland
  • ✕The Scottish islands
  • ✕The Channel Islands and the Isle of Man
  • ✕The Isle of Wight and the Isles of Scilly

If you're arranging onward or international shipping yourself, we can give you the exact box dimensions and weights. Just ask.

Choosing your delivery date

Many of our best-selling beds let you choose your delivery date on the product page or at checkout. You'll see a date picker when the item is in stock and qualifies for next-day or scheduled delivery. See all our next-day delivery beds.

No date picker? That just means the item has a slightly longer lead time, shown on the product page. Once your order is ready, we'll contact you to arrange a delivery date.

What happens after you order

  1. 1

    Order confirmed

    You'll get an order confirmation by email straight away.

  2. 2

    Stock checked

    We confirm stock with our warehouse or supplier, and tell you at once if there's any delay.

  3. 3

    Dispatched

    You'll get a dispatch email with a tracking link.

  4. 4

    On the day

    A 3-hour delivery window, plus a call about 60 minutes before arrival where available.

Before your new bed arrives

Please don't dismantle your current bed until you have a confirmed delivery date. We always aim to deliver quickly, but times can vary with stock, courier routes and scheduling, and we'd hate for anyone to be left without a bed.

It's also worth checking stairs, doorways and the room before you order, as a delivery that can't be completed because of access we weren't told about will incur a charge.

Assembly options

Room of Choice delivery and assembly

On selected beds, a specialist two-person team delivers to any room, builds the bed and takes all the packaging away. Add it on the product page where the option is shown.

How Room of Choice works

Taskrabbit, for any bed

Once your bed has arrived, use the link in your confirmation email to book a local Tasker through Taskrabbit, the home services platform owned by IKEA. Taskers set their own rates, shown before you book.

Book through Taskrabbit (we may earn a small referral commission)

Assembly responsibilities and fees

For Room of Choice assembly

  • Please be home at the agreed time. The team can't wait on site. If you're not available, a redelivery or reassembly fee will apply, and depending on your location the team may not be able to return for two to three weeks.
  • Have the room ready. The space should be clear and accessible, with existing furniture removed where needed and walkways free of clutter. If the team can't assemble safely because of space or conditions, the assembly will be cancelled, a reassembly fee will apply, and the boxes will be left in your hallway or on the ground floor.

For Taskrabbit bookings

Taskrabbit is a separate service. Fees are set by each Tasker, cancellation and access charges are handled by Taskrabbit directly, and we can't refund or cover Taskrabbit costs.

Rearranging and missed deliveries

  • ✓You can reschedule free of charge until 12pm on the working day before your delivery. After that, a redelivery fee applies.
  • ✓A redelivery fee also applies if you're not home at the agreed time, or the courier can't get to your property, for example because of locked gates, a road closure or an incorrect address.
  • ✓Want it left with a neighbour or in a safe place? Contact us beforehand and we'll confirm whether that's possible.

Common questions

Do you deliver to Northern Ireland or the islands?

Not directly. We can deliver to any mainland UK freight forwarder or port, and give you box sizes and weights for onward shipping.

Can I choose my delivery date?

On many of our best-selling beds, yes: look for the date picker on the product page or at checkout. If there isn't one, we'll contact you to arrange a date once your order is ready.

How will I know when it's arriving?

You'll get a dispatch email with tracking, a 3-hour delivery window on the day, and a call about 60 minutes before arrival where available.

Can I change my delivery date?

Yes, free of charge until 12pm on the working day before delivery. After that, a redelivery fee applies.

Can you build the bed for me?

On selected beds, you can add Room of Choice assembly on the product page. For any other bed, you can book a local Tasker through Taskrabbit once it has arrived. See our assembly page.

Need an update on your order?

We're a family-run business with real people behind every order, and always happy to help.