Hertford Velvet Bed

On selected beds, yes. Add Room of Choice assembly on the product page and a two-person team will bring the bed to the room you choose, build it and take the packaging away. Other orders are delivered to your door.

On many bestselling items, yes. If your product qualifies, you’ll see a delivery date picker on the product page or at checkout. If not, it simply means there’s a longer lead time and we’ll contact you as soon as it’s ready to book delivery.

Absolutely. Once your order is dispatched, you’ll receive tracking updates by email, plus a 3-hour delivery window (usually the day before). Where available, the driver will also give a 60-minute courtesy call before arrival.

Yes absolutely. If you’d like to secure the item now but arrange delivery for later, we can hold your order for up to 4 months.

Simply place your order as normal and leave a note at checkout (or email us straight after ordering) with your preferred delivery timing, and we’ll work with you to book a date that suits.

Yes. You can cancel free of charge before your order is dispatched. After delivery, tell us within 14 days and return the item within a further 14 days. Return costs are yours, and items returned unassembled in their original packaging get the fullest refund.

We’ll put it right quickly. Contact us as soon as you can with your order number and photos or videos. We can usually send replacement parts or arrange a repair, and within 30 days of delivery you can choose to reject a faulty item for a full refund instead.

Yes, you can still cancel within 14 days of delivery. If the bed has been assembled or used beyond what’s needed to check it, we may reduce your refund to reflect the loss in value, and this can be significant. A confirmed fault is always covered, assembled or not.

For hygiene reasons, mattresses can only be returned if they remain sealed in their protective packaging (unless faulty). If you’re unsure before opening it, just message us and we’ll happily advise.