The Star Treehouse Bed with Trundle Pull Out

Delivery Areas

At Millie and Jones, we are committed to delivering your orders with care and efficiency to all Mainland UK addresses. Unfortunately, we are unable to deliver to offshore domestic regions, including the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands, and Northern Ireland. We apologise for any inconvenience and are always here to help you find the best possible solution.

Order Confirmation

When you place an order with us, you’ll receive a confirmation email right away. To ensure a smooth process, we pre-authorise your payment method but don’t charge you immediately. We then check with our warehouse or suppliers to confirm the availability of your item(s). If everything is ready for dispatch, we process the payment and prepare your order for shipping. In the rare case that an item isn’t available for immediate dispatch, we will promptly remove the pre-authorisation from your card and inform you via email. Rest assured, our team is dedicated to keeping you informed every step of the way.

Delivery Process

We take great care in choosing the fastest, safest, and most reliable delivery methods to bring your order directly to your front door. After processing your payment, we dispatch your items within the delivery timeframe specified at checkout, and you will receive a dispatch notification once your order leaves the warehouse. We carefully select the best courier and delivery method for each order, so you can relax knowing your delivery is in good hands. While we handle the logistics, we’re always here to support you and answer any questions you might have.

Thank You for Shopping at Millie and Jones

Your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help make things right.

Right to Cancel

You have the flexibility to cancel your order at any time before receiving your item. Simply email us at info@millieandjones.co.uk as soon as possible, and we'll process your cancellation promptly.

You also have the right to cancel your purchase within 14 days without needing to provide a reason. This 14-day cancellation period starts from the day you, or someone you’ve appointed (excluding the delivery carrier), take physical possession of the goods. To cancel, please email us at info@millieandjones.co.uk before the 14-day period ends.

If the 14-day cancellation window has passed, you may still be able to return your item; however, additional charges may apply. For further assistance, please contact us at info@millieandjones.co.uk. Please note that these terms do not restrict your statutory right to cancel within the initial 14-day period.

For hygiene reasons, we cannot accept returns on mattresses if they have been removed from their original packaging unless they are faulty.

Effects of Cancellation

If you cancel within the 14-day period, we will refund all payments received from you, including standard delivery costs (excluding any extra costs if you selected a delivery method other than our least expensive standard option). We may deduct from your refund if there is a reduction in the value of the goods, such as items removed from the packaging or unwrapped mattresses.

Refunds will be processed promptly, no later than:

• 14 days after we receive the returned goods in their original condition,
• 14 days after you provide proof of returning the goods (if earlier), or
• 14 days after you inform us of your decision to cancel (if no goods were supplied).

Refunds will be made using the original payment method, unless you have expressly agreed otherwise, and no fees will be charged for the refund process. Please note, we may withhold the refund until we have received the returned goods.

You are responsible for returning the goods to us without undue delay and within 14 days from notifying us of your cancellation. You will need to bear the direct cost of returning the items, and you are liable for any reduction in the goods' value due to handling beyond what is necessary to establish their nature, characteristics, and functionality.

How to Return a Product

To return a product, please ensure it was received by you within the last 14 days. Email us at info@millieandjones.co.uk with the following details to help us process your return:

• Your name
• Order reference number
• Your address
• Email address
• Contact number
• Date of purchase
• Date the goods were received
• If you ordered multiple items, specify which item you would like to return

All items must be returned in their original packaging. When your return is approved, please send the product along with a note indicating whether you would prefer an exchange or a refund.

Returning Items

Some of our products are delicate, and we want to ensure they are handled with care. Please notify your courier if the item has delicate properties and ensure that the shipment is fully insured to its retail value.

Damaged or Faulty Items

All our beds come with a warranty covering manufacturing faults as specified on the product page. If you receive a damaged or faulty item, please contact us immediately for assistance.

Sale Items

Sale items are eligible for refunds.

Contact Us

If you have any questions or need further assistance with our Returns and Refunds Policy, please don’t hesitate to contact us. We're here to help!

When Will I Receive Confirmation of My Order?

As soon as we receive your order, we'll send a confirmation email to the address you provided. This email confirms that your order has been received in our system and that payment has been processed.

What Happens After I Receive My Order Confirmation?

After your order confirmation, we immediately check with our warehouse or suppliers to ensure your item(s) are available for dispatch as soon as possible. If your item(s) are available for shipping within 5 business days, we will process the charges and prepare your order for shipment.

If your item(s) are not available for immediate dispatch, we will refund your payment in full and contact you promptly via email and phone.

I Placed My Order But Did Not Receive a Confirmation Email. Why?

If you didn't receive a confirmation email after placing your order, here are a few common reasons why this might happen:

• Our emails might be landing in your junk or spam folder.
• There could be a typo in the email address entered during checkout.
• Your email server’s strong spam filters might be blocking our emails.

To ensure we can reach you, please consider providing an alternative email address by contacting us at info@millieandjones.co.uk.

Why Do You Need My Phone Number?

Some couriers require a contact number to facilitate smooth delivery of your order. We use your phone number solely for this purpose and to contact you quickly if there are any issues with your order. Your information is kept private and confidential, and we do not share it with third parties.

Is It Safe to Buy Online Through Your Website?

Absolutely. We use SSL encryption technology to protect your personal and payment information, ensuring a safe and secure shopping experience. At Millie and Jones, we prioritise your security and strive to provide a smooth customer experience.

Where Do You Deliver?

We deliver to all mainland UK addresses. Unfortunately, we are unable to deliver to offshore domestic regions, including the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, and Northern Ireland. We apologise for any inconvenience this may cause.

Do You Deliver Outside of the United Kingdom?

At this time, we only deliver within mainland United Kingdom. We hope to expand our delivery areas in the future, and we appreciate your understanding.

Can My Order Be Delivered to a PO Box?

Unfortunately, we cannot deliver to PO Boxes. We require a full street address to ensure the safe and reliable delivery of your order.

Why Choose Millie & Jones?

Quality & Safety: We offer a carefully curated selection of beds and accessories that meet the highest UK safety standards, ensuring your child’s room is both beautiful and secure.

Extensive Range: From loft beds and bunk beds to cabin beds and single beds, we have everything you need to create the perfect room for your little ones.

Expertly Chosen Products: As an authorised retailer, we only work with trusted manufacturers, guaranteeing top-quality items backed by full warranties.

Customer First: Our friendly team is here to support you every step of the way, from selecting the right product to delivery. We prioritize your satisfaction and are always available to assist with any questions.

Sustainability Commitment: For every order, we plant a tree through our partnership with Eden Reforestation Projects, contributing to a greener future.