Where does Millie and Jones deliver?

We provide FREE delivery to all Mainland UK (United Kingdom) addresses. We are sorry, but we cannot deliver to the 'offshore domestic regions': Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.

Order confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item(s) is available and can be despatched. In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When item(s) are available to be despatched, we process the charges and prepare to despatch your order.

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods and will be delivered to your front door. Once we process your payment, we despatch your item(s) within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item(s) have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Thank you for shopping at Millie and Jones. If you are not entirely satisfied with your purchase, we are here to help.

Right to Cancel

You may cancel your order at anytime before you receive your item. Please email returns@millieandjones.co.uk as soon as possible so that we can process your cancellation.

You have the right to cancel within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you acquires, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel by email to returns@millieandjones.co.uk before the cancellation period has expired.

Once the 14-day cancellation period has expired, we may still accept returns, although additional charges will be applicable; please email returns@millieandjones.co.uk for assistance. These regulations do not restrict the statutory right to cancel and do not apply during the 14 days cancellation period.

Due to hygiene reasons, we cannot accept returns for mattresses if they have been removed from the original packaging (unless faulty).

Effects of Cancellation

If you cancel during the 14 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make deductions from the reimbursement for the loss in value of any goods supplied. Ie. if the items are removed from the box or mattresses unwrapped.

We will make the reimbursement without undue delay, and not later than – 
(a) 14 days after the day we receive back from you any goods supplied in its original condition, or 
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

To Return a Product To Us

Please make sure that the product was received by you in the last 14 days.
Kindly email returns@millieandjones.co.uk and include the following information so that we can process a return:

• Your name
• Order reference number
• Your address
• Email address
• Contact number
• Date of purchase
• Date the goods were received by you
• If you originally ordered multiple items, please specify which item you would like to return
• All items must be in its original packaging

When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.

Sending A Return Back To Us

Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also make sure that any courier shipment is fully insured to the value of the shipment (retail price).

Damaged Or Faulty Items Received By You

All of our beds include a warranty that covers you for any manufacturing faults for the warranty period as stated on the product page. If you received a damaged or faulty product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us.

When will I get confirmation of my order?

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and also the payment for your purchase.

What happens after I receive my order confirmation?

We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. 

In the event that your item(s) are unavailable for immediate despatch, we refund your payment in full and reach out to you via email and telephone.

I placed my order but I did not receive a confirmation email. Why?

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into: 

1. Our emails might be going to your junk or spam folder
2. There might have been a misspelling when you entered your email address during checkout
3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through

To be on the safe side, we encourage our customers to provide an alternate email to sales@millieandjones.co.uk.

Why do you need my phone number?

Some of our couriers require a contact number to ensure a smooth delivery of your order. We won't give it to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.

Is it safe to buy online through your website?

Absolutely. This site uses SSL encryption technology so that you do not have to worry about credit card safety. Millie and Jones strives to provide our customers a safe and smooth customer experience. 

Where do you deliver?

We deliver to all mainland United Kingdom addresses. We are sorry, but we cannot deliver to 'offshore domestic regions': Channel Islands, Isle of Wight, Isle of Man, Scilly Isles and Northern Ireland.

Do you deliver outside of the United Kingdom?

No sorry, currently we only deliver within mainland United Kingdom.

Can my order be delivered to a PO box?

Unfortunately not, we cannot deliver to PO Boxes.

📦  Free UK Mainland delivery

🛡️  1 Year Warranty

🕒  Free 14 day returns

💁  Expert support team, 7 days a week